Makonet are a locally owned and operated Perth based IT service provider specialising in small to medium business computer support. We know that IT may be complex and confusing, so our mission is to simplify IT and provide market leading support giving added value to your technology investment.
Makonet have created a comprehensive outsourcing model that provides you direct access to IT technical expertise so that you can concentrate on running your business. Should you have some in-house IT capability, Makonet can be utilised to compliment or backup your personnel and also act as a strategic partner. We are large enough to take on the larger industry players yet small enough to provide the care and attention that all businesses need.
Why use Makonet?
• A single contact point for IT queries.
• Direct access to technically qualified technicians for immediate support.
• Effective ticket management and internal escalation processes.
• Simple plans. Adhoc assistance or prepay the amount of hours you require with no contracts.
• Proactive Managed Services to pick up systemic problems before you know about them.
• Fixed or variable cost projects.
• End users can easily check ticket status and update ticket notes via the web portal or email.
• Ability to provide onsite or remote support outside of normal business hours.