Makonet Business IT Services

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Managed Services

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What is Managed Services

Makonet Managed Services offer fixed price, pro-active services where we actively support and monitor all network devices and peripherals. Our ongoing pro-active management helps prevent many network failures while ensuring network stability. The main difference between managed services and traditional pre-paid support is the different proactive Vs reactive approaches. This industry proven model works because issues are prevented before becoming problems to be fixed. Makonet Managed Services ensure your IT is operating at peak performance, with less downtime, fewer disruptions and aligned to your business needs. Our managed solution is so effective that new clients notice immediate improvements and would never return to break-fix support.

How We Do It

Our regular monthly fee covers all preventative and proactive maintenance for all business IT devices and users. We monitor a number of key network health indicators in real time such as update patches, performance metrics and anti-virus/anti-spyware status.  Our background automated system maintenance silently deploys approved fixes before computer users are impacted or notice a decline in performance.

With unlimited remote support included as part of our support services, users are actually encouraged to use our services. The majority of end user issues and requests can be quickly resolved without an office visit or hourly fee constraints with no interruption to management.

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Your time is valuable. You do not want to micro-manage your IT systems, think about hourly support rates or restrict your users from the IT support they need. Makonet Managed Services will actively manage your IT environment so your business remains efficient, productive and secure. You carry on doing what you do best – running your business.

If you are interested in worry-free, proactive, managed services, then contact us to find out more. Ask us about avoiding issues and reducing the total cost of running your network.