It used to be a major inconvenience to our business operations when a computer experienced problems as we had to call out an IT technician. We have to wait for the technician to arrive, but we had to often pay for callout fees. This started getting expensive especially when another unrelated problem would be not too far away.
After asking around Perth, Makonet were recommended to us and we decided to try out their support packages. The deal maker for us was the remote support feature and support packs with no contracts. Easily better value than before and almost no wait times. No going back to old ways for us.